FAQ

Can I change my order?

Once an order is made, no changes can be made. Including the item(s), and/or personal information. So please be sure of your size, color, and make sure to provide the correct address before placing an order. No cancellations are allowed at this time.

Where do you ship?

We currently ship everywhere in the United States, United Kingdom, Canada, Australia and New Zealand.

How can I track my package?

When you place an order, you will receive an email confirmation containing your order number. Once your order has shipped, you will then receive your tracking information, but please allow a few days for the tracking information to update.

What if I haven't receive any tracking ID?

It typically takes a day or two for our carriers to update tracking info. If your status hasn't been picked up within 2 days, please contact us.

What if my tracking hasn't updated?

No worries! Tracking numbers typically update with couriers every 24-48 hours, however, additional delays may occur while your order is in transit.

What do I do if I never received my order?

Sometimes carriers mark orders as delivered before the order has been dropped off. Please wait at least 1 day for the package to arrive, if it has not arrived then contact us.

Do you have physical stores?

Not at the moment.

What if the "Promo Code" is not working?

Please check your promo code for accuracy, expiration details and whether it requires a minimum purchase. Also, some websites create codes that are not valid with our store.